8b99 Privacy Policy
8b99 is fully transparent and responsible in protecting your personal information. Read this policy to learn how we use and store your data.
Introduction and Scope
Purpose of This Policy
This privacy policy ("Policy") is issued by 8b99 ("we", "us", or "Platform") and applies to the website at https://8b99.cam and all related services. The purpose of this Policy is to clearly inform you about what information we collect, why we collect it, how we use it, and what steps we take to protect it.
Consent
By accessing the 8b99 website or creating an account, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and read the full policy carefully before opening an account.
Age Restriction
Our platform is intended only for those aged 21 or older. We do not knowingly collect personal information from minors. If we become aware that a minor's information has been collected, we will take immediate steps to delete it.
What Information We Collect
8b99 collects only the information necessary to provide our services. The categories of information collected are described below.
Registration and Identity Information
When creating an account, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Preferred currency (Bangladeshi Taka — BDT)
Identity Verification (KYC) Information
We conduct a Know Your Customer (KYC) process to ensure secure transactions and prevent fraud. For this purpose, we may collect:
- National ID (NID) or passport copy
- Recent utility bill or proof of address
- Proof of payment method ownership (such as bKash or Nagad account documents)
Transaction and Financial Information
We store information related to deposits, withdrawals, and gaming activity. This includes transaction amounts, dates and times, payment methods used (bKash, Nagad, Rocket, Upay, or bank transfer), and transaction reference numbers.
Technical and Device Information
The following information is automatically collected when you use our platform:
- IP address and geographic location (country level)
- Browser type and version
- Device type (mobile, tablet, or desktop)
- Operating system
- Time of access, time spent on site, and pages visited
- Session cookies and similar tracking technologies
Purpose of Data Use
Account Management and Service Delivery
We use your information to create, manage, and secure your account, and to ensure smooth operation of gaming services, deposits, and withdrawals.
Security and Fraud Prevention
Collected information is used to prevent unauthorized access, detect suspicious transactions, counter money laundering and fraud, and maintain the overall security of the platform.
Customer Support and Communication
We use your contact information to respond to support requests, send important account notifications, and provide responsible gaming information. Our 24/7 live chat support team also uses this information to assist you effectively.
Service Improvement and Personalization
We analyze your gaming preferences and behavior to improve our platform and experience. This allows us to show you relevant offers and content.
Legal Compliance
Collected information is used to comply with applicable laws, regulations, and regulatory authority directives, to meet record-keeping obligations, and to respond to legal claims.
Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser or on your device. 8b99 uses cookies for the following purposes:
- Essential cookies: For login sessions, security verification, and core website functionality
- Functional cookies: To remember your preferences (such as language selection)
- Analytical cookies: To monitor and improve site usage
Cookie Controls
You can disable or delete cookies by changing your browser settings. Please note that disabling certain essential cookies may limit some platform features or prevent you from logging in successfully.
Sharing Information with Third Parties
Payment Processors
We work with trusted payment service providers to process deposits and withdrawals, including bKash, Nagad, Rocket, Upay, and bank transfer services. These parties receive only the information necessary to complete transactions and operate under strict confidentiality obligations.
Technology and Service Partners
Game software providers (including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, Microgaming, and others), cybersecurity services, and cloud hosting partners may have limited access to technical information. This access is governed by our contractual terms.
Disclosure for Legal Requirements
In response to court orders, government directives, or legal obligations, we may disclose necessary information to the relevant authorities. Such disclosure is always limited to the minimum information required and within the scope of applicable law.
Business Transfers
In the event of a future merger, acquisition, or asset sale, user information may be transferred. In such circumstances, we will notify you in advance and inform you of the new policy.
Data Security Measures
Technical Security
8b99 uses advanced technology to protect your privacy policy-related information. Our platform is secured with SSL (Secure Sockets Layer) encryption technology, ensuring all data transmitted between your browser and our servers is encrypted.
Administrative and Organizational Security
We implement the following administrative measures:
- Regular staff training on data protection
- Restricted and role-based access controls for data
- Regular security testing and audits
- Incident Response Plan
Actions in Case of a Data Breach
In the event of a data breach, we will contact affected users as quickly as possible and take the necessary steps to minimize harm. For serious incidents, we will also notify the relevant authorities.
Your Rights and Options
8b99 believes that you are in control of your own information. We respect the following rights.
Right of Access
You have the right to know what information we hold about you and to receive a copy of that information.
Right to Rectification
If your information is incomplete or incorrect, you may request that it be corrected. Some information can be updated directly from your account settings.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information must be retained for a specified period to meet legal obligations.
Right to Object to Processing
You may withdraw your consent to marketing communications at any time. We will act on your preference without delay.
How to Exercise Your Rights
To exercise the rights above, please contact our support team. We will process your request within 30 business days. Some additional information may be requested for identity verification, which is required solely for security purposes.
Data Retention Period
For Active Accounts
We retain your information for as long as your account is active. This is necessary for service delivery, customer support, and personalized experience.
After Account Closure
After an account is closed or deactivated, we may retain information for as long as necessary to meet legal obligations, resolve disputes, and maintain fraud prevention measures. Once this period expires, information is securely deleted or anonymized.
Changes and Updates to This Policy
Notice of Changes
8b99 may update this privacy policy from time to time. For significant changes, we will notify you by email or via a notification when you access the platform. Continued use of the platform after an update indicates your agreement to the new policy.
Periodic Review
We encourage you to review this privacy policy regularly. The "Last updated" date shown at the top of the page will tell you when the policy was last revised.
Privacy and Responsible Gaming
Self-Exclusion and Gaming Limits
An important aspect of 8b99's privacy policy is support for responsible gaming. If you apply for deposit limits, session limits, or self-exclusion, we store that information securely and act on your wishes. This information is used solely for your protection.
Learn More
To learn more about responsible gaming and use our support tools, visit our Responsible Gaming page. To learn about our rules, read the Terms & Conditions page.
Questions or concerns about privacy?
Get in touch with us
For any questions about this privacy policy, to exercise your data rights, or to submit a complaint, contact us through any of the following channels.
24/7 Live Chat Support — Chat in Bengali
We typically respond to your request within business days.